Here at Muluzu, our own family hand pack your items with care. We inspect every individual item before it is sent out, but being human, at times we may occasionally miss something. We are so apologetic if this does happen!
No one likes to waste money and we don't want this to happen either.
We can offer you an exchange or refund on your original Muluzu Pillowcase Pals if the pillowcase is found to be structurally defective or faulty upon receiving the item.
Please note we do not exchange or refund the Snuggle Toy or Encouragement Cards, sales, discounted items or purchases from the NQR section.
We ask for you to please attach photos and email us over here at hello@muluzu.com We will be in touch within 2 business days of receiving your email and photos. We will review all the information and advise you of the outcome.
For Paypal refunds and returns, please ensure you have read their terms and conditions.
Please consider your purchase very carefully as we do not have a cancellation policy at this time.
