Here at Muluzu, our own family hand pack your items with care. We inspect every individual item before it is sent out, but being human, at times we may occasionally miss something. We are so apologetic if this does happen!
No one likes to waste money and we don't want this to happen either.
We can offer you an exchange or refund on your original Muluzu Pillowcase Pals if the pillowcase is found to be structurally defective or faulty upon receiving the item.
Please note we do not exchange or refund the Snuggle Toy or Encouragement Cards, sales, discounted items or purchases from the NQR section.
We ask for you to please attach photos and email us over here at firstname.lastname@example.org We will be in touch within 2 business days of receiving your email and photos. We will review all the information and advise you of the outcome.
Please choose carefully as we do not offer refunds if you simply change your mind or purchase from our NQR section. We always disclose known faults in this NQR section along with photos to ensure you are comfortable with your NQR purchase.
What we are more than happy to offer is refunds or exchanges on faulty or defective items that do not fall into the above category, upon receipt of goods.
Our returns policy lasts 21 days from day of package arrival. If 21 days have gone by since your purchase, we can’t offer you an exchange or refund. To be eligible for an exchange or refund, your item must be in:
✭ It’s original condition and unsoiled ✭ Unwashed ✭ Unused and in the same condition that you received it.
To complete your exchange or refund please;
✭ Email us at email@example.com ✭ Advise us of your order number ✭ Attach photos of the defects
We will review all the information and advise you of the outcome. Please remember that in the case of refunds, it can take some time for your bank or credit card company to process and return the refund. Once we have processed the refund from our end, please contact your own bank or provider if you need further advice regarding expectations when amounts will be returned to your account.
Please consider your purchase very carefully as we do not have a cancellation policy at this time.